![]() I told him to help me because the wooden rails can not hold too well the mattress, but he never contacted me again. I had to sleep in the mattress with no box spring because I threw away the old box spring since my delivery was confirmed. They never attempt to come back and do the delivery. I was very upset because now the situation changed and tried to help me but he never follow up with the promised to deliver the mattress on Saturday or Tuesday. My door is brown black with glass panels and regular door handle. The door they had was a white door with a stainless steel bar with a different knob. She said even though I speak with the manager she will have to be the one to reschedule and I will lose my time since I was not there for the delivery, I told her to trust me that I was there, she said the only date she has is August 16, 2022, I told her I will wait in line for the manager.įinally after 30 min James j the manager supposedly because later he said it was a supervisor not a manager, told me and treated me the same way as a liar, he said he has pictures that the drivers were there and I missed the delivery, then I asked him, "Please can you show me the picture of the front door that you have on file that proves that they went there?" He said he can not do that, then I asked him, "How does the front door looks? Can you describe it," and right there he noticed the drivers were not in the right address!!! That I was not lying! Don't have anything available until next August 16, 2022." I asked her to speak with a manager and she refused to transfer me in the beginning saying that it will take too long, I asked her that I need my box spring since I already throw away the old box spring because the delivery was that day. She only said, "Sorry you missed the delivery. Lisa assumed I was lying and treated me without any respect. ![]() They never called me back or sent me any text saying they are there. I told her I received a phone call at around 1:20pm and I immediately called and they put me on hold and no one answered. I explained her that I was there the whole time waiting and nobody knocked the door and she said they don't knock the door, that they only call. All of a sudden it was 2:30PM and they still didn't come for the delivery so I called and in customer service Lisa for scheduling answered me and she was very rude and told me that I missed my delivery and I wasn't there. At 12:00 noon they said I am the next in the route. They send me a text with confirmation for the delivery, also a voice mail and also they sent me tracking of their route so I can be prepared. Finally they scheduled the deliver for last Friday August 5, 2022.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |